Stepping in to lead an over 100-year-old organization can be daunting. Add to that a long track record of success and very high customer satisfaction scores, and one might be left thinking it’s best to maintain the status quo.
But if I’ve learned anything in my first several months as NCCI’s CEO, it is that this organization is always thinking about the future and how to reimagine its services, its tools, and its value proposition to the workers compensation industry. And we do so through a lens of core deliverables, focusing on the things the industry cares about the most:
- Loss costs and legislative analysis
- Data collection, stewardship, and availability
- Intuitive tools and insightful thought leadership
- Administration of a healthy residual market
Delivering on the industry’s needs of today and tomorrow is what makes NCCI
The Source You Trust. The basis of this trust, and the fuel for everything NCCI does, is data. We’re proud to keep what many consider to be the largest, most comprehensive database in the property/casualty industry. Even so, we don’t rest on our laurels there, either.
In partnership with the industry, NCCI is exploring data opportunities for the decades ahead. Identifying and collecting new data elements and developing ways to collect data more quickly and at a more granular level can unlock insights into trends that impact our system. It’s a journey that takes a great deal of collaboration and patience, but one well worth the effort.
I would be remiss if I didn’t convey that 2024 was another successful year for NCCI. Credit for this goes to the remarkable, committed group of experts I’m now privileged to lead. They embrace a culture that values respect for each other, execution excellence, and a passionate focus on stakeholders.
I look forward to continued collaboration across the industry in support of our mission to foster a healthy workers compensation system.
Tracy Ryan
President and CEO
NCCI
NCCI—The Story of 2024
