Full AgendaTuesday, February 23Wednesday, February 24Thursday, February 25
Attendee Registration Check-InTuesday, February 23—3:00 p.m.–6:00 p.m.
Tuesday, February 23
Attendee Registration Check-InWednesday, February 24—7:00 a.m.–10:00 a.m.
Wednesday, February 24
BreakfastWednesday, February 24—8:00 a.m.–9:00 a.m.
Wednesday, February 24
Opening RemarksWednesday, February 24—9:00 a.m.–9:05 a.m.
Heidi Mangum, WCP®
Manager-Plan Administration, NCCI
An introduction to
RMF 2027 previewing what is new this year.
Wednesday, February 24
The State of the Residual MarketWednesday, February 24—9:05 a.m.–9:50 a.m.
Brian Mourer, CPCU, WCP®
Executive Director-Residual Markets, NCCI
An overview of the residual market operating results and other highlights regarding the state of the residual market.
Wednesday, February 24
Regulator Forum (including break)Wednesday, February 24—10:00 a.m.–12:00 p.m.
Wednesday, February 24
Assigned Carrier Forum (including break)Wednesday, February 24—10:00 a.m.–11:45 a.m.
Bid Process Discussion
Mary Kate Meingossner, CPCU, AIS
Bid Process Administrator, NCCI
Sean Cordell
Bid Process Administrator, NCCI
A discussion of what you need to know for the 2027 bid process.
Pay for Performance Impacts on Your Bottom Line
Crissy Parmer, ARe, WCP®
Director of Reinsurance, NCCI
Donte' Mickens, MS-RMI, CPCU, AIAF, ARe, CRM
Director-Residual Market Accounting and Financial Analysis, NCCI
A refresher on how the Pay for Performance Program works, how carrier performance is measured, and what it means for Servicing Carriers.
Break
What 1 Million Applications Taught Us
Tracy Skelton, CPCU
Lead Business Analyst, Assigned Risk, NCCI
This presentation shares three lessons NCCI has learned from processing assigned risk applications: the residual market’s vital role for businesses and families, the importance of providing submitters with clear guidance, and the opportunity to combine application insights, human expertise, and technology to improve the experience for everyone involved moving forward.
Carrier Audit Process Updates: Enhancements, Impacts, and Improvements
Dawn Johnson
Director-Carrier Audit Services, NCCI
Highlighting updates and improvements to the carrier audit process as well as how bid enhancements may impact your triennial on-site audit.
Residual Market Discussion Topics
Brian Mourer, CPCU, WCP®
Executive Director-Residual Markets, NCCI
Heidi Mangum, WCP®
Manager-Plan Administration, NCCI
A discussion on a variety of topics that will be important to stakeholders in the coming year, including topics requested by attendees.
Wednesday, February 24
LunchWednesday, February 24—12:00 p.m.–1:30 p.m.
Wednesday, February 24
Regulator PanelWednesday, February 24—1:30 p.m.–2:15 p.m.
Moderator:
Carla Townsend, WCP®
Executive Director-Regulatory Affairs, NCCI
Panelists to Be Announced
Wednesday, February 24
Break Wednesday, February 24—2:15 p.m.–2:25 p.m.
Wednesday, February 24
State of the EconomyWednesday, February 24—2:25 p.m.–3:10 p.m.
Stephen Cooper
Practice Leader and Senior Economist, NCCI
The dynamically changing workforce and evolving economy are top-of-mind for workers compensation executives. Cooper will provide an in-depth perspective on recent economic developments and their impact on workers compensation and the residual market, including a look into how these unfolding trends are influencing premium, frequency, and severity.
Wednesday, February 24
Networking and Meet the Subject Matter Experts BreakWednesday, February 24—3:10 p.m.–3:55 p.m.
Interact with NCCI’s subject matter experts from Plan Administration, Pool Administration, Residual Market Finance, Assigned Risk, Filings and Research, and Actuarial & Economic Services.
Wednesday, February 24
Residual Market Filings UpdateWednesday, February 24—3:55 p.m.–4:10 p.m.
Veruschka Zachtshinsky, CPCU, ARC, WCP®
Senior WC Infrastructure Consultant, NCCI
An update on proposed residual market and other related multistate item filings for 2027.
Wednesday, February 24
Actuarial Perspective of the Residual MarketWednesday, February 24—4:10 p.m.–5:10 p.m.
Workers Compensation Industry Results
Mari Villalta
Actuarial Consultant, NCCI
A look at the current state of the workers compensation line.
Residual Market Results
Samantha McLeod, FCAS, MAAA
Executive Director and Actuary, NCCI
A big-picture update on the residual market, including recent shifts and what they could mean going forward.
Large Loss Activity in the Residual Market
Alexsandra Bello, ACAS, MAAA
Manager and Associate Actuary, NCCI
A closer look at recent changes in large loss activity.
Wednesday, February 24
Closing RemarksWednesday, February 24—5:10 p.m.–5:15 p.m.
Wednesday, February 24
RMF Networking DinnerWednesday, February 24—6:00 p.m.–8:00 p.m.
Elevate Skye Bar & Lounge
Wednesday, February 24
BreakfastThursday, February 25—8:15 a.m.–9:15 a.m.
Thursday, February 25
State Bureau PanelThursday, February 25—9:15 a.m.–10:00 a.m.
Moderator:
Damian England
Executive Director-Affiliate and Bureau Services, NCCI
Panelists to Be Announced
Thursday, February 25
Closing RemarksThursday, February 25—10:00 a.m.–10:05 a.m.
Thursday, February 25
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Brian Mourer, CPCU, WCP®
Executive Director-Residual Markets, NCCI
Brian Mourer, Executive Director-Residual Markets, is responsible for administration of the workers compensation residual market plans in states where NCCI is the Plan Administrator. He has more than 23 years of experience working with residual markets. Previously, Mourer was director of plan administration, director of reinsurance, and a reinsurance consultant in Pool Administration, as well as a manager of assigned risk application processing in the Assigned Risk Department. Prior to his career at NCCI, he spent time in the banking and financial planning industries. Mourer graduated from the University of Florida.
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Carla Townsend, WCP®
Executive Director-Regulatory Affairs, NCCI
Carla Townsend, Executive Director-Regulatory Affairs, is responsible for leading NCCI’s state relations. The State Relations Team is responsible for NCCI’s regulatory and legislative affairs, including rate/loss cost filings, legislative pricings, rule and form filings, appeals mechanisms, and residual market issues. Prior to joining NCCI in 2015 Townsend worked at Travelers Insurance Company for 19 years, where she held various positions in underwriting and operations management in the workers compensation insurance residual market division. She received a BA in psychology from the University of Missouri-St. Louis.
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Stephen Cooper
Practice Leader and Senior Economist, NCCI
Stephen Cooper joined NCCI in August 2023 as Executive Director and Senior Economist, leading the Economic Research and Communications Team. The team’s research focuses on economic developments impactful to the workers compensation system, including labor market dynamics, demographics, inflation, interest rates, and state level insights to aid in ratemaking decisions.
Prior to joining NCCI, Cooper was vice president, senior economist for Hartford Investment Management Company, a subsidiary of The Hartford. In this role, he oversaw economic research developing insights to drive alpha generation for portfolio management. He was also a key consultant with external clients on key economic developments, frequently speaking at industry events.
Cooper has MA and BA degrees in economics both from Bowling Green State University.
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Mari Villalta
Actuarial Consultant, NCCI
Mari Villalta, Actuarial Consultant, joined NCCI in 2018 and has worked in a variety of areas including Aggregate and Class Ratemaking, Financial and Unit Data Quality, Actuarial Communications, and Economic Research. She earned her bachelor of science degree in actuarial science and statistics—with minors in business and mathematics—from Florida State University.
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Damian England
Executive Director-Affiliate and Bureau Services, NCCI
Damian England is Executive Director-Affiliate and Bureau Services. He leads a team responsible for the overall delivery of services, customer satisfaction, and relationship management with affiliated carriers and other state rating bureaus. A key component of his role includes leading the development and execution of Voice of Customer (VOC) initiatives that promote innovation and value to stakeholders, as well as gaining insights into industry-wide issues and emerging trends.
Prior to his leadership roles, England served for 10 years as an affiliate services executive at NCCI working with affiliates to deliver value to help foster a healthy workers compensation system. He has a strong insurance company background, both in property/casualty and workers compensation, gained through his experiences at companies including Kemper, Fireman’s Fund, Continental, EBI, and Cigna. England’s 35-plus-year insurance career has its foundation in service excellence, including loss control, claims, client services, and leadership.
England graduated from Purdue University with a BS in industrial/organizational management and is a graduate of Duke University’s Executive Leadership Program. He holds the Associate in Risk Management designation.
He is also an active board member of the Boca Raton Golden Bell Education Foundation.
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Alexsandra Bello, ACAS, MAAA
Manager and Associate Actuary, NCCI
Alexsandra Bello joined NCCI’s Actuarial & Economic Services Division in 2016. She is the National Pool Consultant for the Reserving Team, which is the actuarial team responsible for calculating and setting reserves for the residual market reinsurance pools in NCCI states. She also leads NCCI’s Math Mentors, an employee volunteer group that tutors students in math at a local elementary school. Bello graduated from the University of Florida and earned her bachelor's degrees in mathematics and statistics, with minors in actuarial science and business administration.
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Sean Cordell
Bid Process Administrator, NCCI
Sean Cordell is a Bid Process Administrator in Plan Administration/Residual Markets at NCCI. He oversees the competitive bid process used to select Servicing Carriers for the residual market, including planning, managing, and coordinating all phases of the selection process. Cordell joined NCCI in 1996 after earning his bachelor’s degree from Auburn University and his master’s degree from the University of West Florida. During his tenure, he has held several positions including experience rating analyst, assigned risk analyst in the Customer Operations Division, and underwriting filing consultant within Regulatory Services. These roles have provided him with extensive experience in workers compensation operations, residual market administration, and regulatory processes.
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Heidi Mangum, WCP®
Manager-Plan Administration, NCCI
Heidi Mangum is currently Manager-Plan Administration. She is primarily responsible for oversight of the Plan Administration functions and residual market data publications. She is also a core team member who plans and implements NCCI’s Residual Market Forum and is a residual market subject matter expert. Since joining NCCI in 1988 Mangum has served in several roles in bid administration, plan administration, assigned risk, data management, Actuarial & Economic Services, and experience rating. She earned her bachelor of business administration degree from Florida Atlantic University, majoring in management with a minor in economics.
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Samantha McLeod, FCAS, MAAA
Executive Director and Actuary, NCCI
Samantha McLeod leads the actuarial team responsible for calculating and setting reserves for the residual market reinsurance pools in NCCI states. She is also the state actuary for Arizona overseeing the annual rate filing. McLeod graduated from Florida Atlantic University with a master’s in mathematics and applied statistics. She is a Fellow in the Casualty Actuarial Society and a Member of the American Academy of Actuaries.
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Mary Kate Meingossner, CPCU, AIS
Bid Process Administrator, NCCI
Mary Kate Meingossner is a Bid Process Administrator in Plan Administration/Residual Markets at NCCI. She oversees the competitive bid process used to select Servicing Carriers for the residual market, including planning, managing, and coordinating all phases of the selection process. Meingossner joined NCCI in 2017 after earning her bachelor’s degree from Juniata College. She began in the Customer Service Department on the Classification Team then transitioned to the Assigned Risk Department where she was an analyst, a senior analyst, and a technical analyst. These roles provided her with extensive experience in workers compensation operations, residual market administration, and regulatory processes.
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Tracy Skelton, CPCU
Lead Business Analyst, Assigned Risk, NCCI
Tracy Skelton is a Lead Business Analyst on the Assigned Risk Systems Support Team at NCCI. She leads efforts to maintain and enhance the RMAPS® Online Application System (Residual Market Application Processing System) and related platforms, ensuring a seamless and efficient application-to-binder experience for customers. She joined NCCI in 2021 after earning her bachelor’s degree in economics from Florida Atlantic University. In 2024, she completed the Chartered Property Casualty Underwriter (CPCU) designation, reflecting her commitment to professional growth and deepening her expertise in the insurance industry. Skelton has a particular interest in how artificial intelligence can transform risk assessment and operational decision-making.
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Crissy Parmer, ARe, WCP®
Director of Reinsurance, Residual Markets, NCCI
Crissy Parmer is the Director of Reinsurance in Pool Administration. Her responsibility is managing the administrative functions of the workers compensation residual market reinsurance pools for various states. She oversees a team primarily responsible for processing Servicing Carrier indemnification requests and premium collections reporting.
Parmer previously held positions as a reinsurance consultant in Pool Administration and various accounting and financial analyst roles in the Residual Market Accounting and Financial Analysis Department, as well as an underwriting analyst in the Assigned Risk Department at NCCI.
Parmer graduated from Florida State University with a bachelor of science degree in finance and received a master of business administration degree from Florida Atlantic University.
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Dawn Johnson
Director of Carrier Audit Services, NCCI
Dawn Johnson is currently Director of Carrier Audit Services. Her primary responsibilities are providing leadership, technical skills, and managing the department to ensure Servicing Carriers comply with their obligations to the National Workers Compensation Reinsurance Pool, state workers compensation reinsurance pools, and governmental regulators.
She was previously a manager in Carrier Audit Services at NCCI, where her primary responsibilities were planning, organizing, and conducting operational and reinsurance audits on evaluating Servicing Carriers to assess their compliance with established performance standards, statutory requirements, and reasonable business practices related to handling policy and claim files as they relate to NCCI's Assigned Carrier Performance Standards.
Johnson has more than 25 years of experience in the insurance industry working as a claims adjuster in various insurance lines including medical malpractice, long-term disability, and workers compensation. She holds a 6-20 all-lines adjuster license in Florida. Johnson has a bachelor's degree in business management from Hofstra University.
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Veruschka Zachtshinsky, CPCU, ARC, WCP®
Senior WC Infrastructure Consultant, NCCI
Veruschka Zachtshinsky, CPCU, ARC, WCP®, is a WC Infrastructure Consultant at NCCI with over 25 years in the insurance industry. She is responsible for helping policyholders resolve disputes with their workers compensation carriers.
Zachtshinsky graduated from Florida Atlantic University. She is a member of the CPCU Society.
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Donte’ Mickens, MS-RMI, CPCU, AIAF, ARe, CRM
Director-Residual Market Accounting and Financial Analysis, NCCI
BIO GOES HERE