Damian England is Executive Director, Affiliate and Bureau Services. He leads a team responsible for the overall delivery of services, customer satisfaction, and relationship management with affiliated carriers and other state rating bureaus. A key component of his role includes leading the development and execution of Voice of Customer (VOC) initiatives that promote innovation and value to stakeholders, as well as gaining insights into industry-wide issues and emerging trends.
Prior to his leadership roles, England served for 10 years as an affiliate services executive at NCCI working with affiliates to deliver value to help foster a healthy workers compensation system. He has a strong insurance company background, both in property/casualty and workers compensation, gained through his experiences at companies including Kemper, Fireman’s Fund, Continental, EBI, and Cigna. England’s 35-plus-year insurance career has its foundation in service excellence, including loss control, claims, client services, and leadership.
England graduated from Purdue University with a BS in industrial/organizational management and is a graduate of Duke University’s Executive Leadership Program. He holds the Associate in Risk Management designation.
He is also an active board member of the Boca Raton Golden Bell Education Foundation.