Service Commitment


Commitment to Quality

At NCCI, we have a commitment to quality. We continually strive to answer the question "What is best for my customer?" and act with their best interests in mind.

Our products and services are designed to provide the highest value to our customers and our uniquely qualified staff is driven to deliver excellent service.

Simplified Service

One number, one call, one source for all of your workers compensation service needs—

Email questions and inquiries are accepted through Customer Service.

Efficient Service

  • A Customer Service representative personally answers every call. During the initial call, your common questions and requests are addressed.

  • Initial response to voice mail and email occurs within 24 hours. 

  • We are committed to answering 85% of calls within 20 seconds or less.