A classification inspection is a review of a policyholder's current business operations to determine the proper classification code(s). Once a classification inspection is ordered, the request is sent to an inspection coordinator for processing and assignment to an NCCI inspector.
The NCCI inspector reviews the request and notifies the policyholder by letter, email, or call to set an appointment date for the inspection. The inspection is completed physically on-site or virtually if the policy meets certain criteria for a virtual inspection. At the appointment, the inspector reviews the business operations with the policyholder contact and gathers information about the type of work being conducted, processes, materials, equipment, products, subcontracted and other special operations, and the number of employees performing the work. The inspector then writes a report describing the operations and explains any changes in classification, citing the applicable Basic Manual for Workers Compensation and Employers Liability Insurance rules. NCCI quality reviews the inspection report and issues the final inspection report to the customer.